Privacy Policy

1. Introduction

HarborQuietLake ("we," "our," or "us") is dedicated to preserving your privacy. This document outlines our practices regarding the collection, application, exposition, and protection of your data when you use our website harborquietlake.sbs or partake in our yacht rental services.

Your use of our services implies your agreement to the procedures outlined in this document. Our policy adheres to applicable laws on privacy protection, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian legislation concerning privacy.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly furnish when you:

• Reserve a yacht charter
• Get in touch with us via our website or telephone
• Register for our newsletter
• Complete our web forms
• Participate in our surveys or promotional activities

The data collected may include:

• Your name, contact details such as email, telephone number, and address
• Financial details for transactions (managed securely via external service providers)
• Preferences and specifications for your charter
• Emergency contacts
• Information on dietary requirements or health issues (when provided)

2.2 Automatically Collected Information

Information about your device and how you interact with our website is captured automatically upon your visit:

• Internet protocol (IP) address and geolocation data
• Details on your browser type and its version
• Monitoring of the webpages you visit and your duration on the site
• The websites you were referred from
• Device specification (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your browsing experience on our website, we use cookies and similar tracking tools. These technologies enable us to:

• Recall your chosen settings
• Analyze site performance and how it's used
• Deliver content personalized to your interests
• Enhance the services we offer

Your preferences regarding cookies can be managed through your web browser's settings or our site's cookie consent feature.

3. How We Use Your Information

We apply the collected information for diverse purposes, such as:

• Service Provision: Conducting yacht charter services, managing bookings, and corresponding with you regarding your reservations
• Client Support: Addressing inquiries and providing support
• Transactions: Executing payment operations and handling financial records
• Protective Measures: Safeguarding the integrity of our operations and preventing fraudulent activities
• Promotion: Sending materials for marketing and updates, subject to your approval
• Enhancement of Website: Evaluating usage trends to advance website functionality
• Compliance with the Law: Observing legal and regulatory obligations

4. Sharing and Disclosing Information

Under no circumstances do we vend, trade, or lease personal particulars to external entities. Nonetheless, we may make your information accessible in certain situations:

4.1 Third-Party Service Providers

With third-party service providers under contract to assist us with various tasks such as transaction handling, web hosting and upkeep, email dissemination, analytical reviews of site and service performance, and customer service, we might share your details.

4.2 Legal Obligations

If mandated by legal stipulations or in response to judicial proceedings, emergency situations, or probes into suspected illicit conduct, we might unveil your data.

4.3 Corporate Changes

In occurrences such as mergers, acquisitions, or asset sales, it’s possible that your data could be transferred as part of the business transition.

5. Data Security

To guard against unauthorized access, changes, exposure, or destruction of personal data, we've implemented security protocols and organizational stratagems that include encryption, secure servers, and access management, as well as consistent evaluations and staff guidance.

Still, no cyber transmission method or electronic data storage can be guaranteed as utterly secure. Thus, while we strive to defend your personal details, absolute security is not assured.

6. Data Retention

Your personal details are only stored for the time necessary to complete the objectives for which they were collated or as is required by legislative regulations. Standard periods include:

• Charter reservations: 7 years for taxation and legal justifications
• Communication for marketing: Until you unsubscribe or request deletion
• Site analytics: 26 months
• Support Services: 3 years subsequent to the final interaction

7. Your Rights and Options

Entitlements include the ability to access, amend, eliminate (limited by legal constraints), transmit, dissociate from marketing, and manage cookies. To utilize these rights, you can connect with us using the contact details below.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for the analysis of site engagement. The Google Analytics Opt-out Browser Add-on grants means for opting-out.

8.2 Social Platforms

Links to social media networks that might include their specific privacy guidelines are found on our site.

8.3 Transaction Processors

Financial dealings are executed by third-party processors that comply with PCI DSS requirements.

9. International Processing of Data

Your details may be subject to transfer and processing in territories outside of France. Compliance with applicable privacy legislation is observed through appropriate safeguards.

10. Privacy of Minors

Individuals below the age of 13 are not the target audience of our services, and we conscientiously avoid collecting their data. If you suspect that we've garnered information from a minor, please make contact with us promptly.

11. Policy Amendments

We may modify this document to mirror changes in our practices or legal demands. Any alterations will be promulgated through an updated policy on our website, email notifications to registered users, or an announcement on our site. Continued interaction with our services after the effective date is interpreted as acceptance of the changes.

12. Contact Information

Should you have inquiries about this document or our procedures for data handling, we are open for contact:

13. Compliance with Google Ads User Consent Policy

Alignment with Google Ads user consent guidelines is maintained. Modifications to cookie/tracking preferences can be made at any juncture via our cookie settings.